Privacy Policy

Last updated: October 1, 2026

CleanDevos ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cleandevos.com (the "Site") or use our macOS cleanup and virus removal services (the "Services").

Please read this Privacy Policy carefully. By using the Site or Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our Services.

1. Information We Collect

1.1 Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

  • Fill out a contact or booking form on our Site (including your name, email address, Mac model, macOS version, problem category, and description of your technical issue)
  • Request a free consultation
  • Communicate with us via email, phone, or video call
  • Use our remote support services

This information may include:

  • Full name
  • Email address
  • Phone number
  • Mac model and macOS version
  • Problem category and description of technical issues
  • Payment information (processed securely via Stripe — we do not store your credit card details on our servers)

1.2 Information Collected Automatically

When you visit our Site, we may automatically collect certain information about your device and browsing activity, including:

  • IP address
  • Browser type and version
  • Operating system and device type
  • Pages visited and time spent on each page
  • Referring URL
  • Google Ads click identifiers (GCLID) stored in cookies when you arrive on our Site via a Google advertisement
  • Google Analytics data (anonymized page views, session data, traffic sources)

1.3 Information During Remote Sessions

During remote support sessions, our technicians may have temporary visual access to your screen. We do not:

  • Record remote sessions without your explicit consent
  • Access personal files, photos, or documents unrelated to the service
  • Copy, download, or transfer any of your personal data
  • Install any software that collects personal data beyond what is necessary for the service

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To provide, maintain, and improve our macOS cleanup and security services
  • Communication: To respond to your inquiries, schedule appointments, and send service-related notifications
  • Payment Processing: To process payments securely through our payment provider (Stripe)
  • Customer Support: To provide technical support and follow-up care
  • Conversion Tracking and Advertising Measurement: We use Google Ads conversion tracking to measure the effectiveness of our advertising campaigns. When you submit a contact or booking form, this event may be reported to Google Ads as a conversion.
  • Offline Conversion Tracking: We may upload form submission data (specifically, hashed email addresses and/or phone numbers, along with the associated Google click identifier) to Google Ads for offline conversion measurement. This helps us understand which advertisements lead to actual service bookings. Google processes this data according to its own privacy policies.
  • Enhanced Conversions: To improve the accuracy of conversion measurement, we may share hashed (one-way encrypted) contact information (such as your email address or phone number) with Google when you complete a form submission. Google uses this hashed data solely to attribute the conversion to the correct ad click. The original unhashed data is not shared with Google through this process.
  • Marketing: With your consent, to send you promotional communications about our services. You may opt out at any time.
  • Service Improvement: To analyze usage patterns and improve our website and services
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes

3. How Contact Form Data Is Processed

When you submit a form on our website:

  • Your submission data (name, email, Mac model, macOS version, problem category, and problem description) is sent via email notification to our team at [email protected]
  • We store your submission in our internal customer management system for the purpose of responding to your inquiry and providing services
  • If you arrived on our website via a Google advertisement, the Google click identifier (GCLID) associated with your visit may be stored alongside your form submission for advertising measurement purposes
  • We may upload hashed versions of your email address or phone number to Google Ads to report the form submission as an offline conversion
  • We do not sell, rent, or trade your personal information to any third parties for their own marketing purposes

4. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your browsing experience and measure advertising effectiveness. Cookies are small data files stored on your device. We use:

  • Essential Cookies: Required for the Site to function properly (e.g., cookie consent preferences, session management)
  • Analytics Cookies: Help us understand how visitors interact with our Site (e.g., Google Analytics cookies: _ga, _ga_*, _gid)
  • Advertising and Conversion Tracking Cookies: Used to track advertising campaign performance and attribute conversions (e.g., Google Ads cookies: _gcl_aw, _gcl_dc, _gcl_au, IDE, DSID)

You can manage your cookie preferences through your browser settings or our cookie consent banner. For a detailed list of all cookies we use, including their purposes and durations, please see our Cookie Policy.

5. Third-Party Services

We may share your information with the following third-party service providers who assist us in operating our business:

These third-party providers have their own privacy policies governing the use of your information. We encourage you to review their policies.

6. Data Sharing for Advertising

We share data with Google for the following advertising purposes:

  • Conversion Tracking: Form submissions are reported to Google Ads as conversions to measure ad effectiveness.
  • Offline Conversions: Hashed contact data (email, phone) with the associated Google click identifier (GCLID) may be uploaded to Google Ads for offline conversion measurement. This helps us understand which advertisements lead to actual customer inquiries and service bookings.
  • Enhanced Conversions: Hashed contact data is sent at the time of form submission for improved attribution accuracy. Google uses this data solely to match the conversion to the correct ad click.
  • Remarketing: Anonymized browsing data may be used to show you relevant advertisements about our services on Google's advertising network.

Google processes this data under its own privacy policies: https://policies.google.com/privacy

You can opt out of personalized advertising at https://adssettings.google.com

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

  • Contact information: Retained for up to 3 years after your last interaction with us
  • Service records: Retained for up to 5 years for quality assurance and legal compliance
  • Payment records: Retained as required by applicable tax and financial regulations
  • Website analytics data: Retained for up to 26 months
  • Advertising cookies: Retained for up to 2 years (varies by cookie; see our Cookie Policy for details)
  • GCLID data: Retained for up to 90 days

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • SSL/TLS encryption for all data transmitted through our Site
  • Encrypted remote support connections
  • Secure payment processing through PCI-compliant providers
  • Access controls limiting employee access to personal data
  • Regular security assessments and updates

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

9. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request that we correct inaccurate or incomplete information
  • Deletion: Request that we delete your personal information, subject to legal obligations
  • Opt-Out of Marketing: Unsubscribe from marketing communications at any time
  • Opt-Out of Advertising Data Sharing: Request that we stop sharing your data with advertising platforms for conversion tracking and remarketing purposes
  • Data Portability: Request your data in a machine-readable format
  • Restrict Processing: Request that we limit the processing of your information

You can also opt out of Google Ads personalization directly at https://adssettings.google.com.

9.1 California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of your personal information. We do not sell your personal information.

9.2 Exercising Your Rights

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days.

10. Children's Privacy

Our Site and Services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected information from a child under 16, we will take steps to delete that information promptly.

11. International Data Transfers

Our Services are primarily operated from the United States. If you access our Site from outside the United States, your information may be transferred to, stored, and processed in the United States. By using our Site or Services, you consent to such transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated Privacy Policy on this page with a new "Last updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

CleanDevos
580 Howard Street, Suite 402
San Francisco, CA 94105
Email: [email protected]
Phone: +1 (415) 829-4170